Fair rules for digital access.

1. Current public plan

Public access is currently offered as a one-time £10 purchase. It does not automatically renew. Any different plan, price, tax or fee must be clearly confirmed before payment.

2. When delivery happens

Purchase arrangements are completed through the official NeverLose Discord server or the payment method identified before payment. An order is accepted when payment is confirmed and we issue the licence or enable access. Digital delivery begins when the licence or access is made available to you, even if you have not yet redeemed or downloaded it.

3. Changing your mind

Consumers in some countries have a cooling-off period for distance purchases. For immediately supplied digital content, that right may end once supply begins only where the required express consent and acknowledgement have been obtained. If they have not been obtained, your cancellation rights remain as the law provides.

Ask us before redeeming or downloading if you purchased by mistake. We will assess the request under the law that applies to you and the actual delivery state. This policy does not replace mandatory cancellation rights.

4. Faulty or misdescribed access

Contact us if the licence cannot be delivered or activated, or if the supplied digital content is faulty, unsafe or materially different from its description. We may first offer a repair, replacement, corrected licence or another remedy where that is lawful and reasonable. A price reduction or refund will be provided where required by applicable law.

Compatibility limits that were clearly disclosed before purchase are not faults by themselves. We do not guarantee support for every Roblox experience, future Roblox update, Windows build or third-party application.

5. Requests we may refuse

Subject to mandatory rights, we may refuse a discretionary refund where the request is based only on a disclosed compatibility limitation, the licence was shared or resold, access was suspended for a serious breach, evidence has been altered, or the same transaction has already been refunded or reversed. We will not use this section to avoid a legal remedy.

6. How to request a refund

1. Email legal@soraa.lol or open a ticket in the official Discord server.
2. Provide your Discord user ID, purchase date, plan and transaction reference.
3. Explain the problem and include useful error information. Do not send passwords, full card details or active sign-in credentials.

We aim to acknowledge a complete request within seven days. Approved refunds are returned through the original payment method where possible; provider processing times are outside our control.

7. Chargebacks and disputes

Contact us before starting a payment dispute so we have a chance to fix the issue. A chargeback may temporarily suspend the associated licence while ownership and payment status are investigated. This does not stop you from exercising a statutory right or using a payment-provider dispute process.